The recent Customer Care Training conducted on January 29, 2024, at the prestigious Five Star Hotel in Gaalkacyo aimed to bolster the capacity of selected representatives from various hospitals. With a focus on building effective customer care strategies within hospital systems, the training proved instrumental in fostering skills and knowledge essential for enhancing patient satisfaction and experience.
The primary objective of the training was to acquaint participants with the fundamental concepts of customer care and its pivotal role within hospital settings. Through comprehensive sessions, attendees delved into topics such as customer care development, strategies for customer acquisition and retention, and the crucial role played by hospital representatives in ensuring exceptional patient care.
Employing an interactive training methodology, the sessions were designed to foster active engagement and meaningful participation. Facilitators encouraged open discussions, feedback sessions, and queries, ensuring that participants not only absorbed the information but also grasped its practical application within their respective roles. The use of training aids such as pre and post-questionnaire forms, PowerPoint presentations, and handouts further enriched the learning experience, enabling participants to actively contribute to the discourse.
In conjunction with the training, the Caafinet team spearheaded engagement efforts with new health clinics in the region. Notably, one new clinic expressed interest in joining Caafinet and formalized their commitment by signing the MOU form. Additionally, discussions with Dr. Macaka centered on devising strategies to engage numerous hospitals in the northern part of the city. Dr. Macaka pledged to facilitate crucial contacts from hospitals in the region, laying the groundwork for future collaborations and partnerships.
The Customer Care Training served as a catalyst for empowering hospital representatives with the knowledge and skills necessary to elevate customer care standards. By fostering an environment of collaboration and learning, the training not only enhanced individual capacities but also laid the foundation for fostering a culture of exceptional patient care across Gaalkacyo hospitals.