Customer Care Training for network members in Mogadishu
Thirty staff from CAAFINET network facilities strengthened their skills in patient-centred service, client retention and professional communication.
On 15 February 2026, CAAFINET successfully conducted a Customer Care Training for its network members in Mogadishu, Somalia. The session brought together 30 staff members from affiliated facilities.
The training focused on strengthening staff capacity to deliver high-quality, patient-centred services. Key areas included customer service excellence, client retention strategies, improving patient satisfaction, and professional business communication skills. Emphasis was placed on ensuring service delivery extends beyond clinical care to respectful interaction, efficiency, clear communication, and responsiveness to patient needs.
Through interactive discussions, real-life case analyses, and role-play exercises tailored to the Somali healthcare context, participants reflected on daily challenges and identified actionable solutions to improve service delivery.
The session concluded with a strong commitment from participants to implement these principles within their facilities, marking an important milestone in enhancing service standards across the CAAFINET Network and reinforcing patient trust.
